Contact Us
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All of us here at Corning Erwin Area Transit System take pride in the service that we provide. If you have any questions or comments, we are interested in them and would love to hear from you. Here is how to get a hold of us.
Business Office Transdev 1201 Clemens Center Parkway Elmira, NY 14901 Monday - Friday 8:00 AM - 5:00 PM
Phone Numbers: System and Service Information - schedules and route information, fare and pass information, lost and found items, travel training, suggestions, comments and/or complaints:
(607) 734-5211 or go to www.rideceats.com.
Suspension and Complaint Resolution: For any suspension dispute or complaint resolution. Please contact the Director of Planning and Economic Development with the City of Corning. (607) 962-0340.
Administration: Advertising& Employment Opportunities: (607) 734-5212
FAX Number: (607) 734-5207
TTY/TDD: Dial 711 or 211
City of Corning ADA Complaint Policy and Procedures
POLICY
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination on the basis of a
disability. The City of Corning shall not exclude an individual with a disability, from participating
in or be denied the benefits of the services, programs, activities, transit system or a facility. The
City of Corning will not discriminate against individuals with disabilities. Any person who
believes that they have been discriminated against, or denied access to our services, programs,
activities, transit system or facilities because of their disability may submit a complaint directly to
the City of Corning.
COMPLAINT PROCEDURES
A written complaint should be made within 30 calendar days of the alleged incident to facilitate a
prompt investigation and resolution. The written complaint should be as specific as possible and
include the date the incident occurred, names of individuals involved, the facility, programs,
services or activities involved, the nature of the problem and a proposed resolution. Include your
full name, contact information and best method to reach you.
To fill out and download our complaint policy and form use the link below:
City of Corning ADA Complaint Policy and Procedures Link
Or
City of Corning ADA and Title VI Complaint form
Mail or email the complaint to:
ADA Coordinator
Jennifer Miller
Director of Planning and Economic Development
500 Nasser Civic Center Plaza
Corning, New York 14830
Phone (607) 962-0340 ext. 1117 / Dial 711 for TDD
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If you need an alternative method to provide your complaint, you may contact the ADA
Coordinator and either provide a verbal complaint or request information in accessible formats
to be able to submit your complaint.
Within 10 days after receipt of the complaint, the ADA Coordinator will contact the complainant,
by mail, email, telephone or video conference, to discuss the complaint and to find a resolution.
Within 30 calendar days of the discussion, the ADA Coordinator will provide a written
explanation on the outcome of the complaint. A summary of the complaint and its closure will be
kept for five years.
If the complainant is not satisfied with the outcome, the complainant, may appeal the decision,
within 45 days to New York State Department of Transportation (see below).
As an alternative to filing an ADA complaint directly with the City of Corning, a complaint may
be submitted directly to:
New York State Department of Transportation
Office of Diversity and Opportunity
50 Wolf Road, 6th Floor
Albany, NY 12232
(518) 457-1129 Fax (518) 549-1273
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Federal Transit Administration
Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor-TCR,
1200 New Jersey Ave., SE Washington, DC 20590
Questions concerning this policy and procedures may be directed to the City of Corning,
Director of Planning and Economic Development at (607) 962-0340 ext. 1117 or at
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