Route and Stop Announcements: The Americans with Disabilities Act of 1990 ADA) requires the announcement of all time points and transfer points. CEATS Bus Operators will announce all such time points and transfer points listed on public schedules approximately 1/2 block in advance. Where more than one route serves the same stop, an announcement of that route by the Bus Operator will be made before the bus departs such point.
Disabled/Senior Medicare Fare Programs: Riders who have a disability, who are 60 years of age or older (Senior Citizen), or who hold a Medicare card, can ride for half the regular fare on regular route service and/or on Route Deviation/Demand Response Service. Disabled Riders: To ride for half the regular fare, a Half Fare I.D. card is required. To acquire a Half Fare I.D. card, a note from a qualified health care physician stating your disability must be obtained. A Half Fare I.D. card can be purchased at the Chemung County Transit office, 1201 Clemens Center Parkway, Elmira, NY. The cost of the I.D. is $2.00. Senior Citizens: A picture I.D. card (Drivers License or other picture I.D. with proof of age) or a Gold Card is required each time you board.
Medicare: Persons on Medicare must show their Medicare card each time you board. CEATS offers curbside pick-up service through its Route Deviation/Demand Response Service Program. If you are a person living within 3/4 of a mile of a bus route, you may qualify for curbside service. The fare for Route Deviation is double the regular fixed route fare and is posted below. Each route deviation will cost double the regular fixed route fare.
Trip Scheduling for Route Deviation: To schedule a Route Deviation trip, call our Customer Service Department at 607-734- 5211 between 8:00 a.m. and 5:00 p.m. For next day service, your request must be made by 5:00 p.m. the previous day.
Service Appeals: If your request for Route Deviation service is denied, you may appeal the denial be registering a complaint with CEATS. Call 607-734-5211 to register your complaint or go on line to register your complaint at www.chemungcountytransit.com