Our Services

Deviated Route

CEATS has designed it’s public transportation routes to be deviated routes in order to accommodate the needs of more customers and to ensure all individuals have access to public transportation service.  Route deviation requests are permitted on all routes.

Disabled/Senior Medicare Fare Programs 

Riders who have a disability, who are 60 years of age or older (Senior Citizen), or who hold a Medicare card, can ride for half the regular fare on regular route service and/or on Route Deviation/Demand Response Service. Disabled Riders: To ride for half the regular fare, a Half Fare I.D. card is required. To acquire a Half Fare I.D. card, a note from a qualified health care physician stating your disability must be obtained. A Half Fare I.D. card can be purchased at the Chemung County Transit office, 1201 Clemens Center Parkway, Elmira, NY. The cost of the I.D. is $2.00. Senior Citizens: A picture I.D. card (Drivers License or other picture I.D. with proof of age) or a Gold Card is required each time you board.

Medicare

Persons on Medicare must show their Medicare card each time you board. CEATS offers curbside pick-up service through its Route Deviation/Demand Response Service Program. If you are a person living within 3/4 of a mile of a bus route, you may qualify for curbside service. The fare for Route Deviation is double the regular fixed route fare and is posted below. Each route deviation will cost double the regular fixed route fare.

 

Requesting a Route Deviation

Anybody can request a route deviation.  Deviation requests may be scheduled by calling 607-734-5211.  If you need a deviation to be picked up you must call least 24 hours in advance of your requested pickup.  Riders who need a deviation when dropped off are allowed to request a deviation from the driver when boarding the bus.  Deviation requests are limited to up a maximum 3/4 of mile from the established route.  Each route deviation will cost double the fixed route fare, $2.00 for regular fare and $1.00 if you qualify for half fare.   Deviation requests that result in damage to the bus or compromises the safety of the driver and other passengers will be denied.

Route and Stop Announcements

The Americans with Disabilities Act of 1990 ADA) requires the announcement of all time points and transfer points. CEATS Bus Operators will announce all such time points and transfer points listed on public schedules approximately 1/2 block in advance. Where more than one route serves the same stop, an announcement of that route by the Bus Operator will be made before the bus departs such point.

Service Appeals

If your request for Route Deviation service is denied, you may appeal the denial be registering a complaint with CEATS. Call 607-734-5211 to register your complaint or go on line to register your complaint at www.chemungcountytransit.com

Trip Scheduling for Route Deviation

To schedule a Route Deviation trip, call our Customer Service Department at 607-734- 5211 between 8:00 a.m. and 5:00 p.m. For next day service, your request must be made by 5:00 p.m. the previous day.

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